
Ambitious Call Center Leadership Opportunity
1 day ago
About the Role
We are seeking an experienced and results-driven Call Center Team Leader to join our team on a contract basis. The ideal candidate will possess excellent leadership skills, a strong ability to analyze performance data, and a proven track record of driving results.
The successful candidate will be responsible for providing call center leadership services to oversee and guide appointment-setting activities, delivering coaching, performance feedback, and process improvement recommendations to enhance team outcomes, and monitoring appointment-setting results and reporting on agreed-upon performance metrics.
This is a fantastic opportunity to utilize your leadership skills and experience in a dynamic and challenging environment. If you are a motivated and driven individual who thrives in a fast-paced setting, we encourage you to apply.
Responsibilities- Lead and manage call center teams to achieve high-performance targets.
- Analyze performance data to identify areas for improvement and implement strategies to enhance team outcomes.
- Deliver coaching, performance feedback, and process improvement recommendations to drive results.
- Maintain accurate records of appointment-setting results and report on agreed-upon performance metrics.
- 2–3 years of experience in call center leadership (appointment setting, telemarketing, or sales).
- Strong leadership and communication skills.
- Able to work under pressure, meet deadlines, and drive results.
- Familiarity with CRM and call center software.
This contract role offers the opportunity to work as an independent contractor, with flexibility to determine your own means, methods, and schedule for performing the services.
What We Offer- A competitive compensation package.
- The opportunity to work with a dynamic and growing organization.
- Flexible working arrangements.
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