Digital Content Specialist

15 hours ago

Lipa City, Calabarzon, Philippines beBeeContent Full time ₱450,000 - ₱650,000
Knowledge Base Writer Job Summary

This position requires a seasoned technical writer who is passionate about breaking down complex processes into easy-to-follow steps. The ideal candidate will have a deep understanding of applying formatting to make the most important points stand out.

About the Role

We are seeking a Knowledge Base Writer to join our team. The successful candidate will be responsible for creating engaging online articles, guides, and user support content. They will also work effectively across the organization with stakeholders, clients, trainers, QA, IDs, and subject matter experts to develop and support new and existing products, processes, and services.

Main Responsibilities
  • Define the knowledge management strategy for the Knowledge Base and maintain high-quality, up-to-date, and searchable content for audiences of varying skill level.
  • Leverage analytics to evaluate business impact, track the usage, and define efficiency of the Knowledge Base content.
  • Establish writing guidelines based on KB best practices.
  • Review and implement agent suggestions.
  • Implement changes to KB articles based on requests.
  • Act as a subject matter expert (SME) on product specifics to ensure and validate article content accuracy.
  • Review the Knowledge Base proactively and make suggestions for updates that need to be made.
  • Write new Knowledge Base articles as campaigns launch new policies/procedures/products.
  • Provide updates on the status of articles to stakeholders.
  • Implement 'change tracking' strategies, to ensure approval of all changes.
Requirements
  • Bachelor's degree or equivalent experience in content writing.
  • Experience independently creating engaging online articles, guides, and user support content.
  • Deep understanding of applying formatting (headers, bolding, icons, lists, screenshots) to make the most important points stand out.
  • Ability to analyze data (KPI, Quality, searches, views), identify areas for improvement, and create innovative solutions.
  • Ability to learn new knowledge and skills quickly, a penchant for self-development.
  • Ability to work effectively and collegially with all team members and stakeholders such as Training, Operations, Quality, and clients.
Benefits
  • Opportunity to work on a shifting schedule.
  • Temporary work from home setup.
Seniority Level
  • Entry level.
Employment Type
  • Full-time.

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