North America Customer Support Representative

5 days ago


Mandaluyong City, National Capital Region, Philippines Emerson Full time

We are looking for a highly motivated NORTH AMERICA CUSTOMER SUPPORT REPRESENTATIVE to join our team at Emerson. As a key member of our Customer Care group, you will be responsible for providing exceptional customer service and ensuring timely resolution of customer inquiries.

Your primary responsibilities will include monitoring incoming emails, allocating requests to team members, and collaborating with internal stakeholders to complete customer requests. You will also be required to provide general account, product, and order information to customers, including recommendations for product alternatives and substitutions.

About the Role:
  • Monitor and respond to incoming customer emails and purchase orders.
  • Allocate requests, orders, and inquiries to the appropriate team members.
  • Collaborate with internal stakeholders to complete customer requests and resolve issues.
  • Provide general account, product, and order information to customers.
  • Process shipping and billing disputes, request credit adjustments, and provide requested documentation to customers.
Requirements:
  • Bachelor's degree in any 4-year course.
  • 2 years of relevant experience in customer service, preferably with a business-to-business background.
  • Proficiency in Business System tools such as Oracle, CRM Fusion, and Genesys Purecloud.

We are committed to creating a workplace that supports diversity and inclusion. We foster a culture where every employee is valued and respected for their unique experiences and perspectives. Join us and be part of a proud and thriving organization that values its people.



  • Quezon City, National Capital Region, Philippines NTT DATA North America Full time

    NTT DATA North America is seeking a highly skilled Customer Service Team Lead to join our team in Quezon City. As a Senior Call Center Representative, you will be responsible for answering inbound calls regarding verification of health insurance benefits, eligibility and claim status.You will support less experienced team members and handle escalated issues....


  • Makati City, National Capital Region, Philippines NTT DATA North America Full time

    We are seeking a skilled Desktop Support Engineer to join our team in providing exceptional technical support to our clients. The ideal candidate will have advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.The responsibilities of this role include troubleshooting hardware and software issues, installing and...


  • Mandaluyong City, National Capital Region, Philippines City of Shakopee, MN Full time

    Mandaluyong, National Capital Region, Philippines is home to Emerson's customer service team.About the RoleAs a Specialist II, North America Customer Care, you will be responsible for timely and accurate handling of orders and customer issues. You will ensure and maintain a high level of customer service by taking ownership of customer inquiries and handling...


  • Quezon City, National Capital Region, Philippines NTT DATA North America Full time

    About Us:NTT DATA North America is a leading IT services provider with a strong presence in the insurance industry.">Job Description:We are seeking a highly motivated and customer-focused Senior Customer Care Associate to join our team. In this role, you will be responsible for providing exceptional front-line phone customer service to policyholders,...


  • Quezon City, National Capital Region, Philippines NTT DATA North America Full time

    At NTT DATA North America, we are seeking a Technical Support Specialist to join our team in Quezon City. In this role, you will be responsible for providing technical assistance to customers via phone and resolving their concerns.You will work closely with clients and internal teams to identify and address technical issues. Strong analytical and...


  • Makati City, National Capital Region, Philippines NTT DATA North America Full time

    Responsibilities: The successful candidate will be responsible for providing technical support to end-users, including troubleshooting hardware and software issues, installing and maintaining hardware and computer peripherals, and providing basic training in computer operation and management.You will also be required to contact clients to find out the nature...


  • Makati City, National Capital Region, Philippines NTT DATA North America Full time

    Job Summary: We are currently seeking a Desktop Support Engineer to join our team in Bonifacio Global City, Taguig City, National Capital Region (PH-00), Philippines (PH).Key Responsibilities:Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Providing basic training in computer operation and...


  • Mandaluyong City, National Capital Region, Philippines Emerson Electric Full time

    Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist II, North America Customer Care, you will be responsible for the timely and accurate handling of orders and customer issues. You will ensure...


  • Mandaluyong City, National Capital Region, Philippines City of Shakopee, MN Full time

    Mandaluyong, National Capital Region, Philippines (Hybrid)Job DescriptionEmerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist II, North America Customer Care, you will be responsible for the...


  • Mandaluyong City, National Capital Region, Philippines Emerson Full time

    Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist II, North America Customer Care, you will be responsible for the timely and accurate handling of orders and customer issues. You will ensure...


  • Quezon City, National Capital Region, Philippines Jocsoncollege Full time

    Technical Support Representative (North Edsa)VXI Global Solutions, LLCLocation: NCR, Quezon CitySalary: UndisclosedJob Type: Full TimeOpenings: 300RequirementsCandidate must possess at least a Bachelor's/College Degree, High School Diploma, or Senior High School Diploma in any course.Fresh Graduates / Entry Level specializing in Technical and Helpdesk...


  • Makati City, National Capital Region, Philippines Stefanini North America and APAC Full time

    IT Quality Management Systems Specialist (Makati)1 week ago Be among the first 25 applicantsDirect message the job poster from Stefanini North America and APACTalent Acquisition Lead at Stefanini North America and APACDetailsJob DescriptionGeneral ExpectationsThe IT QS & CSV Specialist is expected to support the internal team by assisting in maintaining and...


  • Quezon City, National Capital Region, Philippines Neksjob Corporation Full time

    Customer Service Representative - Vertis North 19kYour day-to-day in a nutshell:Answering incoming calls from customersResolving customer inquiries/requests Ensuring customer requests are handled in an appropriate and timely mannerUtilizing various client-based tools and applications for customer management and servicingProviding cutting-edge service in a...


  • Mandaluyong City, National Capital Region, Philippines Emerson Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team as a Project Management Office Proposal Expert. In this role, you will provide technical sales and application support to Measurement Solutions North America in generating proposals for Tier 2 and above project requests.Your Responsibilities Will Include:Providing...


  • Quezon City, National Capital Region, Philippines Nityo Infotech Full time

    Salary: Up to 25,000 PHP + Complete BenefitsLocation: EastWood, Quezon CitySetup: OnsiteQualifications:-- At least 2 years relevant experience in customer service and/or administrative roles preferred-- Background in life and/or health insurance operations is a plus-- Proficient in MS Office (Word, Excel, PowerPoint)-- Willing to work onsite daily-- Open to...


  • Quezon City, National Capital Region, Philippines Neksjob Corporation Full time

    Customer Service Representative - Vertis North 19kYour day-to-day in a nutshell:Answering incoming calls from customersResolving customer inquiries/requests Ensuring customer requests are handled in an appropriate and timely mannerUtilizing various client-based tools and applications for customer management and servicingProviding cutting-edge service in a...


  • Mandaluyong City, National Capital Region, Philippines Neks Job Philippines Full time

    Company OverviewNeks Job Philippines is a reputable company that prides itself on delivering exceptional customer service. Our team is dedicated to providing a positive experience for our customers, and we are seeking a skilled Customer Support Representative to join our ranks.


  • Mandaluyong City, National Capital Region, Philippines TeleTech Holdings, Inc. Full time

    About UsTTEC is a customer experience technology company that combines the power of humanity and technology to deliver award-winning experiences for our clients' customers.We're looking for a talented Employment Experience Specialist who will be responsible for strategic and day-to-day recruitment marketing activities. This includes analyzing the market and...


  • Quezon City, National Capital Region, Philippines NTT DATA North America Full time

    Position Summary:We are looking for a highly skilled Senior Customer Care Associate to provide exceptional customer service and support to our clients.">Main Tasks:Provide expert-level customer support via phone to resolve complex customer inquiries and concerns.Utilize strong problem-solving skills to resolve customer issues efficiently and...


  • Mandaluyong City, National Capital Region, Philippines City of Shakopee, MN Full time

    Are you looking for a challenging and rewarding role in customer service? Do you have a passion for delivering exceptional customer experiences?About the RoleWe are seeking a Specialist II, North America Customer Care, to join our team in Mandaluyong City, Philippines. As a key member of our customer service team, you will be responsible for the timely and...