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Content Architect

1 week ago

Manila, National Capital Region, Philippines PartnerHero Full time
About the Role

We are seeking an experienced Content Architect to join our team. As a key member of our organization, you will play a crucial role in developing and maintaining comprehensive knowledge bases that empower our associates to provide exceptional service.

The successful candidate will be responsible for collaborating with cross-functional teams to identify, gather, and organize relevant information, best practices, and resources into a centralized knowledge base. This will involve creating engaging and informative content, including articles, guides, tutorials, and videos, to facilitate knowledge transfer and skill development among team members.

Key Responsibilities:

  • Create and curate engaging and informative content, including articles, guides, tutorials, and videos, to facilitate knowledge transfer and skill development among team members.
  • Capture tacit knowledge from subject matter experts through interviews, workshops, and documentation sessions and translate it into structured and accessible formats for broader dissemination.
  • Design and maintain knowledge libraries using advanced information architecture methods to ensure seamless access and usability for both employees and AI systems.

Requirements:

  • 2+ years of proven experience in knowledge management, content development, information architecture, or instructional design.
  • Strong analytical and problem-solving skills, with the ability to translate complex information into clear and concise content.
  • Ability to quickly learn and absorb partner culture, processes, and policies.