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Senior Account Manager

2 weeks ago

Manila, National Capital Region, Philippines PRecious Communications Pte Ltd. Full time
Job Description:

As a seasoned public relations professional, you will oversee the day-to-day management of key partner relationships in the Philippine market. Working closely with the team, you will be responsible for managing and tracking agency deliverables to ensure quality and timeliness across all submissions. You will also support business development initiatives and thought-leadership programs for PRecious Communications in the Philippines.

Key Responsibilities:Account Management
  • Serve as the primary point of contact for senior-level partners, managing correspondence and communication across internal and external teams.
  • Manage the scope of work and track agency deliverables to ensure profitability and prevent over-servicing across all teams.
  • Provide senior-level oversight to mitigate potential issues involving clients, budgets, scopes, or ad hoc requests throughout the engagement.
  • Review and sign-off on all required output and materials for submission, ensuring quality and timeliness across all agency deliverables.
Client Management & Strategic Counsel
  • Provide senior-level counsel to build client trust and encourage growth of the business.
  • Develop long-term strategic communication plans to ensure alignment and integration with clients' business objectives or reputational goals.
  • Develop senior-level client programs that support brand positioning and thought-leadership initiatives, prepare recommendations to forestall or capitalize on emerging PR or industry trends and/or issues.
  • Conduct internal and external work-in-progress (WIPs) meetings to ensure that the servicing team is meeting, if not exceeding, client expectations.
  • Conduct media training or spokesperson briefing of senior-level clients when possible.
Editorial & Content Development
  • Oversee and manage the quality of editorial and content development, including press releases, media alerts, pitch notes, briefing books, and other relevant materials specified in the scope of work.
  • Support high-level content development, including thought-leadership features and by-line articles attributed to PRecious Communications or engaged partners, and case studies for business development.
Team Work and Management
  • Support the Country Lead of the Philippines by keeping track of the Philippine team's output and deliverables, and escalate potential issues and conflicts with internal and external teams only when necessary.
  • Support management of the team and engaged clients with minimal supervision, ensuring satisfaction across all internal and external teams.
  • Support the professional and emotional welfare of team members, and help improve team dynamics.
  • Assist with recruitment of new talent and growth of the team, providing recommendations for potential candidates, and conducting senior-level interviews.
  • Proactively improve and further leadership skills, setting development goals with direct manager, for career advancement within the agency.
  • Conduct training and sharing sessions with internal teams, in-market, or cross-market.
Business Development & Management
  • Grow existing client businesses, aiming for contract renewal and increased scope of work across retainer and ad hoc projects.
  • Support new business pitches, managing quality and timeliness of output contributed by the Philippine team, and strategizing for proposals and presentations.
  • Support business planning of the local team, providing professional inputs from the day-to-day operations and management of key partners.
  • Support and improve operational and financial performance of the team, providing inputs to potential growth areas of the Philippine team.