Technical Support Professional

1 day ago

Cavite City, Calabarzon, Philippines beBeeCustomer Full time ₱250,000 - ₱350,000
Technical Support Expert

The role of Technical Support Expert is to provide high-quality post-sales technical support to customers. The successful candidate will have excellent problem-solving skills, a strong technical aptitude, and the ability to interpret policies and make business decisions under pressure.

The ideal candidate will have a Bachelor's degree in Engineering, Computer Science, or Business Studies, and at least 2 years of relevant experience in a similar role. Additionally, the candidate should have strong communication skills, be able to work well in a team, and be committed to delivering exceptional customer service.

The benefits of working as a Technical Support Expert include a global family leave policy, comprehensive medical coverage for employees and dependents, and worldwide employee stock ownership. In addition to these benefits, the company promotes a culture of innovation, collaboration, and continuous learning.

Schneider Electric is an equal opportunities employer, committed to promoting diversity and inclusion in the workplace. The company leads the digital transformation of energy management and automation, enabling the world to use energy safely, efficiently, and sustainably.

  • Key Responsibilities:
  • Provide post-sales technical support to customers via phone, email, and other communication channels.
  • Analyze and troubleshoot complex technical issues, providing solutions and recommendations to customers.
  • Develop and maintain strong relationships with customers, identifying and meeting their needs and expectations.
  • Work collaboratively with internal stakeholders, including sales, marketing, and product teams, to achieve business objectives.

Job Type: Full-time

Industry: Technology

Experience:

  • At least 2 years of experience in a technical support role, preferably in a similar industry.
  • Strong understanding of technology and software systems.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and meet deadlines.

Education:

  • Bachelor's degree in Engineering, Computer Science, or Business Studies.
  • Relevant certifications or training programs, such as ITIL or CompTIA A+.

Skills:

  • Problem-solving and analytical skills.
  • Communication and interpersonal skills.
  • Technical knowledge and expertise.
  • Business acumen and commercial awareness.

Work Environment:

  • Full-time position.
  • Standard office hours, Monday to Friday.
  • Flexible working arrangements may be available, subject to business needs.

Apply now to join our team and become part of a dynamic and innovative organization that values your skills, experience, and contributions.

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