Customer Service Representative

6 days ago

Quezon City, National Capital Region, Philippines Manulife Financial Full time
Company Overview
  Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

  We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

What We Offer
  As a member of our team, you will have access to extensive training resources and global network of industry experts. Our hybrid work arrangement offers the perfect blend of flexibility and collaboration.

  At Manulife/John Hancock, we believe in investing in our employees' growth and well-being. We provide competitive salary packages and performance bonuses, day one HMO coverage for you and your dependents, retirement savings benefit, rewarding culture that values wellness and well-being, and many more benefits that set us apart from others.

About the Role
  As a Customer Service Professional, you will be responsible for delivering superior customer service to clients and financial advisors and building customer satisfaction and loyalty. You will consistently meet quality standards to ensure a positive client experience and achieve productivity targets to enhance team service levels.

  Key responsibilities include providing prompt and effective resolutions to a variety of customer inquiries, maintaining a positive and collaborative attitude with both customers and colleagues, aiming to resolve customer issues on the first call whenever possible, transforming challenging scenarios into positive service experiences, enhancing Manulife's reputation in the marketplace, and demonstrating the ability to work effectively in a team environment while independently resolving issues accurately.

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