Operations Director Transport

3 days ago


Manila, National Capital Region, Philippines IGT Solutions Full time
About the Role

IGT Solutions is seeking an experienced General Manager of Operations to lead its Travel Digital CX Operations, managing site level operations and P&L effectively. The position is responsible for the overall leadership of the Customer Operations, providing strategic and tactical operational direction to the team to achieve desired business goals and ensure customer delight through close interaction with the leadership.

This role requires a deep understanding of BPO/Contact Centre operations, P&L management, people leadership, and competition/market trends in the BPO industry.

The ideal candidate will have 15+ years of experience in CX Operations, Contact Center Operations, or BPO Operations (Transport & Hospitality), with at least 5 years of experience as a Director/AVP, GM/Head Customer Contact Center Operations, in the Travel Domain CX Operations.

Key responsibilities include overseeing and directing site management and operational leadership for global travel business accounts, analyzing workflow to identify inefficiencies, developing policies to improve processes, implementing change, and tracking progress.



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