Administrative Support Staff for Manufacturing Industry
6 days ago
Industry Insight
J-K Network Services operates within the manufacturing sector, catering to the global market with high-quality appliances. Our expertise spans over five decades, dating back to 1951.
Role Overview
This position involves providing administrative support to our clients, ensuring effective communication and timely resolution of their service requests. As an Admin Assistant, you will play a vital role in maintaining our reputation for excellent customer service.
Main Duties
- Service Request Coordination: Manage client service requests from receipt to completion, ensuring all necessary information is recorded and prioritized accordingly.
- Customer Liaison: Serve as the primary point of contact for clients, responding promptly to their inquiries and keeping them informed about the status of their service requests.
- Reporting and Documentation: Prepare detailed reports and documentation for various stakeholders, highlighting key findings and recommended improvements.
Requirements
To succeed in this role, you should hold a Bachelor's degree and have prior experience in warranty claim processing, preferably within the manufacturing or service industry. Your ability to work in a fast-paced environment and adapt to changing priorities will be essential.
Benefits Package
- Comprehensive benefits package, including government mandated benefits
- Sick leave credits and vacation leave credits
- 13th month pay and HMO coverage
Interview Process
- Initial HR screening
- Assessment (phone call or face-to-face)
- Final interview (in-person)
- Job offer and onboarding
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