Senior Customer Experience Leader

2 weeks ago

Pasig, National Capital Region, Philippines beBeeCustomer Full time ₱33,500 - ₱38,500
About the Role:

We are seeking a skilled and experienced Customer Service Team Lead to join our team.

This is a full-time permanent, work-from-home position that requires exceptional customer service skills and leadership experience.

  • Responsibilities include handling customer escalations and concerns via inbound/outbound calls, live chat, email, and text.
  • The ideal candidate will have at least 3 years of experience in a leadership or coaching role, with a proven track record of sales success.
  • Maintaining detailed records of customer interactions is crucial for this position.
  • Candidates must be able to oversee cases involving credit holds, overdue accounts, disputes, and delinquencies, and collaborate with relevant teams to assess and resolve credit-related concerns.

This is an exciting opportunity for individuals who enjoy working in a fast-paced environment, providing excellent customer service, and resolving issues efficiently.

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