IT Service Delivery Expert

5 days ago


Makati City, National Capital Region, Philippines Nityo Infotech Full time
Key Responsibilities
  1. Providing timely and effective technical support to customers via phone, email, or chat
  2. Resolving complex technical issues through troubleshooting and problem-solving skills
  3. Collaborating with cross-functional teams to ensure efficient service delivery
Requirements and Qualifications

To be successful in this role, you must have:

  • Experience in a service desk or technical support role
  • Strong problem-solving and communication skills
  • Knowledge of ITIL framework and ticketing systems
  • Familiarity with Windows, Mac OS, and common office applications


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