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Warehouse Operations Manager

1 month ago


Meycauayan, Central Luzon, Philippines Shopee Full time
Job Summary:

We are seeking a highly skilled and experienced professional to manage our Return to Shipper process. The successful candidate will be responsible for ensuring that all RTS parcels are dispatched according to our Standard Operating Procedures (SOP) and Key Performance Indicators (KPIs).

Key Responsibilities:

• Manage the overall Return to Shipper process to ensure timely and efficient dispatch of parcels.
• Collaborate with the claims team to minimize claims on RTS and ensure that all past due items are managed effectively.
• Work closely with the SOC Ops team, Middle Mile, and Fleet Management to ensure timely dispatch of parcels.
• Participate in the development and implementation of process strategies and tactical execution.
• Assess manpower needs and work with the team to ensure proper allocation.
• Provide guidance and training to the RTS/Claims team to ensure continuous growth and improvement.

Requirements:

• Bachelor's degree in Industrial/Management Engineering or a related field.
• At least 2 years of relevant experience in warehousing, ecommerce, logistics, or related fields.
• Strong knowledge of RTS and claims processes.
• Proficient in using process improvement tools and MS Office and Google Applications.
• Excellent interpersonal and communication skills.
• Willingness to be assigned in Meycauayan, Bulacan.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for growth and development in a dynamic and fast-paced environment.