Operations Process Manager
2 weeks ago
Are you looking for a challenging role in logistics and supply chain management? Shopee is seeking an Operations Process Manager to join our team
Job Summary:
We are looking for an experienced professional to manage the overall Return to Shipper (RTS) process, ensuring timely and efficient dispatch of parcels. As an Operations Process Manager, you will work closely with various teams, including Claims, SOC Ops, Middle Mile, and Fleet Management.
About You:
- Bachelor's degree graduate in Industrial/Management Engineering or a related field
- At least 2 years of experience in warehousing, e-commerce, logistics, or related fields
- Excellent analytical and problem-solving skills
- Strong knowledge of process improvement tools and Microsoft Office applications
- Good communication and interpersonal skills
- Ability to work independently and as part of a team
Responsibilities:
- Manage the RTS process from start to finish, ensuring compliance with Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs)
- Collaborate with the claims team to minimize claims on RTS items
- Work closely with SOC Ops, Middle Mile, and Fleet Management to ensure timely dispatch of parcels
- Develop and implement strategies to improve processes and reduce costs
- Assess manpower needs and allocate resources accordingly
What We Offer:
- A competitive salary range of PHP 120,000 - PHP 180,000 per year
- Opportunities for career growth and development
- A dynamic and supportive work environment
- A comprehensive benefits package
About Us:
Shopee is a leading e-commerce platform in Southeast Asia, providing a wide range of products and services to customers. We are committed to delivering exceptional customer experiences and driving business growth through innovation and technology.
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