Content Moderator Specialist

2 days ago

Cabuyao, Calabarzon, Philippines beBeeCompliance Full time $90,000 - $110,000
About the Role

The Compliance and Monitoring Specialist will work in conjunction with other security measures to ensure our customers can use their accounts to their full extent and help keep our platform free of bad actors, and ensure we meet compliance regulations at all times.

This role will monitor messaging compliance in real time, provide verification of new account sign-ups and verify changes to customer's registered business information.

Key Responsibilities:
  • Monitor and approve live message content for customers, looking for possible fraud, spam and phishing content
  • Detect and report fraudulent activity and take appropriate actions to block accounts
  • Be a compliance expert - stay up to date on new compliance updates and share new information and best practices with teams across the business
  • Identify opportunities to educate customers about content guidelines and texting responsibly, working hand in hand with the support teams to ensure our customers are sending compliant messaging

This role is part of our Compliance & Monitoring team, working alongside specialists across multiple teams in Sinch, and works extremely closely with our Customer Support team.

Qualifications
  • English is your primary language. Secondary languages are a plus, with bonus points for Spanish
  • At least 1 year of experience providing live chat customer support for a software/SaaS platform (or equivalent)
  • Experience in a similar role is desired, particularly one that has required exceptionally high detail orientation
  • Demonstrable critical thinking, communication, and creative problem-solving skills and be able to drive improvements through to fruition
  • Ability to learn new software platforms quickly
  • Proven experience working autonomously
  • Self-starter, positive and can-do attitude, ability to continuously develop and adapt to a growing team
  • Highly organized, you can manage your schedule and prioritize where there are conflicting priorities
  • Familiarity with live chat, working in customer ticketing platforms and CRM platforms

Our company fosters an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

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