Customer Service Representative

7 days ago

Caloocan City, National Capital Region, Philippines EastWest Bank Full time

About EastWest Bank

  • We are one of the most consumer-focused universal banks in the Philippines, with 30 years of experience.
  • We have a commitment to continuously invest in people and process enhancements.

Career Development Opportunities

  • We empower our employees to drive their careers and provide the runway for them to grow.
  • We value teamwork and individual initiatives.

The Role of Customer Service Representative - Branch Operations

  • This role entails performing tellering, billspay transactions, processing of outward clearing items, and payroll uploading.
  • Responsibilities include preparing MC/GC. DD, Telegraphic Transfer, EOD Cash Proof Sheet.
  • This position will also handle SDB Applications, Bank Certifications Applications, SPO Applications, Replacement of Debit Cards, PIN regeneration, Orders of Pre-encoded checkbooks, Orders of Re-ordered checkbooks, and Store Loans (Domestic Bills Purchase, Back-to-Back Loans, MC Accommodation).
  • The co-custodian of non-working supply of accountable forms in the inventory (Passbook, Pre-encoded checkbooks, MC/GC & DD, TD Certificates, Counterchecks) is another task.
  • Handling working supply of accountable forms assigned for day-to-day operations is essential.

Requirements

  • A graduate of Bachelor's Degree in Finance/Accountancy/Banking or related courses.
  • At least 2 years of branch banking experience for New Accounts Associates.
  • For Tellers, at least 2 years relevant experience/experience in Customer Service or Accounting or Finance-related roles.

What We Offer

  • Career development and training opportunities.
  • Competitive salary package and benefits.
  • Performance-based incentives and recognition programs to reward high-performing individuals.
  • Opportunity to work with industry experts and be mentored by them.
  • Defined career progression paths to guide you in your professional growth.

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