Senior Operations Manager
1 week ago
**Job Description:**
The Senior Operations Manager will oversee a team of agents and be responsible for analyzing, strategizing, implementing action items, and motivating their team to achieve high performance. They will handle client escalations, root cause analysis, drive new initiatives, and facilitate monthly/weekly business reviews.
Key Responsibilities:
- Team Performance Management: Drive team performance, manage outliers, coach agents, monitor calls
- Staff Development: Hire, train, coach, lead lifestyle assistant specialists as they provide customer support
- Trend Analysis: Assist management team members in identifying trends and establishing goals
- Service Level Management: Ensure staff members achieve desired service levels and take corrective action when necessary
- Process Improvement: Prepare reports, analyze data to improve processes, ensure resource allocation, maximize efficiency, and enhance customer satisfaction
Requirements:
- Minimum 2-3 years of supervisory experience, BPO/call center experience is an advantage
- Team management in an e-commerce environment (BPO setting) is mandatory
- Experience with sales or upselling is preferred but not required
- Must have actual people management experience from the related field
- Ability to solve urgent matters and work under pressure
- Detail-oriented and tech-savvy (G-Suite, Zendesk)
- Smart, strategic thinker and tactical executioner
- Amenable to work onsite (Pasig) and in the night shift
-
Senior Operations Manager
6 days ago
Pasig, National Capital Region, Philippines Catch Advertising Inc. Full timeAbout the RoleThis is an exciting opportunity for a Senior Operations Manager to join our team at Catch Advertising Inc. The ideal candidate will have extensive leadership experience in below-the-line activities, strategic and analytical skills, and excellent communication abilities.Main Responsibilities:Lead below-the-line activities, brand activations,...
-
Senior Operations Manager
2 weeks ago
Pasig, National Capital Region, Philippines TaskUs Full timeAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Senior Operations Manager
6 days ago
Pasig, National Capital Region, Philippines Grab Full timeAbout UsGrab is a leading superapp in Southeast Asia, delivering a wide range of services including food delivery, transportation, and financial management. Our mission is to drive economic growth and empowerment in the region, while fostering a culture of innovation and excellence.We are seeking a Senior Operations Manager to join our Deliveries Team, which...
-
Senior Operations Manager
2 days ago
Pasig, National Capital Region, Philippines MAXIMUM SOLUTIONS CORPORATION Full timeJob DescriptionWe are seeking a highly skilled and motivated Senior Operations Manager to lead our Engineering Team at MAXIMUM SOLUTIONS CORPORATION.Key Responsibilities:Team Leadership: Provide guidance and support to team members, ensuring they have the necessary resources and training to excel in their roles.Problem-Solving: Analyze complex problems and...
-
Retail Operations Support Associate
1 hour ago
Pasig, National Capital Region, Philippines SuiteStudio Operations Inc. Full timeAbout the Job:The Retail Operations Support Associate will assist the Buying Team in managing product data, coordinating with suppliers, and ensuring smooth administrative operations.Main Responsibilities:Maintain and update product databases with accurate price changes and new listings.Manage backend administrative tasks for all website sales and...
-
Senior Operations Manager
2 weeks ago
Pasig, National Capital Region, Philippines Support Services Group - Philippines Full timeSupport Services Group is looking for a highly energetic and collaborative Sr. Operations Manager. The Sr. Operations Manager is responsible for leading a set of Operations Managers to deliver the overall operational metrics and targets as defined by our clients. Must be able to drive business improvements, cost savings and revenue...
-
Senior Accounting Operations Manager
6 days ago
Pasig, National Capital Region, Philippines JKILC Full timeWe are looking for a seasoned Senior Accounting Operations Manager to join our team at JKILC. As a senior member of our accounting department, you will be responsible for managing and overseeing the day-to-day financial operations of the company.">The ideal candidate will have a strong background in accounting and finance, with at least 5 years of experience...
-
Senior Manager for Marketing and Operations
1 week ago
Pasig, National Capital Region, Philippines Peoplehub Inc Full timeRole OverviewThe Senior Manager for Marketing and Operations will be responsible for leading a team in managing the day-to-day operations of Prestige systems, fulfilling client requirements, and driving marketing efforts. This role will require excellent leadership and communication skills, as well as the ability to analyze data and create plans within a...
-
Senior Operations Leader
1 week ago
Pasig, National Capital Region, Philippines weSource Management Consultancy Firm Full timeJob Description:We are seeking a highly experienced Senior Operations Leader to oversee the day-to-day operations of our auditing firm. The successful candidate will be responsible for ensuring the smooth running of key functions, including reporting and auditing, client communication, and internal communications.The ideal candidate will have at least 10...
-
Senior IT Operations Manager
4 days ago
Pasig, National Capital Region, Philippines Hunters Hub Inc. Full timeHunters Hub Inc. is seeking a highly skilled and experienced Senior IT Operations Manager to join our team.Job Summary:The successful candidate will be responsible for managing the planning, design, business management, and implementation of various projects, ensuring compliance and delivering high-quality results.This role requires a strong background in...
-
Senior IT Manager
2 days ago
Pasig, National Capital Region, Philippines Octal Philippines Inc. Full timeSenior Leadership PositionAs a senior leader in our organization, you will be responsible for driving digital transformation, optimizing operations, and ensuring system security. You will lead and supervise a team of IT professionals and collaborate with internal and external stakeholders to achieve business objectives.Main ResponsibilitiesDevelop and...
-
Pasig, National Capital Region, Philippines Everlumin Aesthetic Clinic Full timeWe are looking for a talented Senior Operations Manager to join our team at Everlumin Aesthetic Clinic. This role requires a strong leader who can oversee the daily operations of the clinic, managing staff, optimizing client experiences, and driving business growth.The successful candidate will have a proven track record in managing aesthetic clinics, with...
-
Senior Construction Operations Manager
1 day ago
Pasig, National Capital Region, Philippines Miescor Builder Inc. Full timeJob Description:We are seeking a highly skilled Senior Construction Operations Manager to join our team at Miescor Builder Inc.About the Role:Conduct pre-survey of newly awarded work orders to ensure seamless project execution.Dispatch crews to designated areas and supervise field works and personnel.Ensure materials are properly stored and maintained to...
-
E-commerce Product Category Manager
2 weeks ago
Pasig, National Capital Region, Philippines SuiteStudio Operations Inc. Full timeAbout the RoleWe are seeking a highly skilled E-commerce Product Category Manager to join our team at SuiteStudio Operations Inc. The successful candidate will be responsible for managing and optimizing product categories, enhancing product discoverability, and collaborating with cross-functional teams to ensure a seamless online shopping experience.
-
Senior Credit Operations Manager
1 day ago
Pasig, National Capital Region, Philippines JKILC Full timeCompany OverviewJ-K Network is a leading financial services firm in Japan, established 8 years ago. Our company began funding the sale of automobiles and has since grown to become one of the top financial firms in the country.Salary and BenefitsThe successful candidate will be offered a competitive salary of Php 150,000 (negotiable), along with various...
-
E-commerce Inventory Manager
1 hour ago
Pasig, National Capital Region, Philippines SuiteStudio Operations Inc. Full timeJob Overview:The E-commerce Inventory Manager will play a critical role in supporting the Buying Team by managing product data, coordinating with suppliers, and ensuring smooth administrative operations.Main Responsibilities:Maintain and update product databases with accurate price changes and new listings.Manage backend administrative tasks for all website...
-
Marketing Operations Senior Manager
3 weeks ago
Pasig, National Capital Region, Philippines HRTX Full timeJob Title: Marketing Operations Senior ManagerLocation: Ortigas, Philippines (Hybrid)Schedule: Night Shift (Graveyard)Work set-up: HybridSalary: up to PHP 300,000/month + Night DifferentialJob Summary:This role is critical in implementing marketing technologies, streamlining processes, optimizing staffing needs, and ensuring alignment with the companys...
-
Senior Financial Operations Manager
3 days ago
Pasig, National Capital Region, Philippines RealPage Philippines Full timeJob DescriptionThe Senior Finance Manager plays a pivotal role in driving financial success by producing accurate financial statements, internal financial reporting, and financial analysis. This position leads the annual and interim budgeting and forecasting process, ensuring the tools, systems, and methods used by all staff are optimized for critical...
-
Senior IT Operations Professional
1 week ago
Pasig, National Capital Region, Philippines Sovereign's Capital Full timeAt Sovereign's Capital, we are seeking a highly skilled Senior IT Operations Professional to join our team of technology professionals. This role will play a critical part in ensuring the smooth operation of our finance systems.The ideal candidate will have a minimum of 3 years of experience working with Oracle ERP Cloud applications and be proficient in...
-
Senior Project Operations Officer
2 weeks ago
Pasig, National Capital Region, Philippines Pacific Rim Innovation and Management Exponents, Inc Full timeJOB DESCRIPTIONThe Senior Project Operations Officer provides support in the execution and monitoring of project operations within the organization. Under the guidance of senior project managers and officers, this role focuses on assisting in project planning, coordination, resource management, and reporting. The Senior Project Operations Officer will help...