System Tester and Quality Assurance Lead

4 days ago


Mandaluyong City, National Capital Region, Philippines Lhoopa Full time

We're looking for a talented Senior QA and System Support Engineer to join our team at Lhoopa and help us achieve our goals.

About the Role

This position involves overseeing quality assurance processes and providing system support for our enterprise platforms.

  • Key Responsibilities:
  • Monitor and manage an in-house ticketing system to ensure efficient issue resolution.
  • Collaborate with cross-functional teams to troubleshoot and resolve system issues.
  • Design and execute manual and automated test cases to ensure quality standards.
  • Analyze recurring issues and contribute to long-term fixes.
  • Document processes and solutions to enhance internal knowledge sharing.
  • Participate in Agile development cycles, including sprint planning and retrospectives.
  • Analyze system performance and suggest improvements for stability and efficiency.
Qualifications and Skills

To be successful in this role, you'll need:

  • A Bachelor's degree in Computer Science, Information Technology, or related field.
  • 3+ years of experience in QA and system support roles.
  • Experience with in-house or custom ticketing systems for issue tracking.
  • Experience with Google Workspace administration and support.
  • Familiarity with test automation tools (e.g., Selenium, Cypress) is a plus.
  • Knowledge of Agile methodologies and QA best practices.
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration abilities.


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