Implementation Support Expert

1 week ago


Manila, National Capital Region, Philippines Turnitin, LLC Full time
Implementation Consultant

We're seeking a talented Implementation Consultant to join our team at Turnitin, LLC. As an Implementation Consultant, you'll be responsible for delivering technical implementation support to new and existing customers.

Your key responsibilities will include coordinating calls with clients, monitoring product adoption, providing complex technical advice where necessary, and overseeing change management processes. You'll work closely with the Customer Engagement team to ensure a seamless experience for our clients.

In addition to your day-to-day responsibilities, you'll have the opportunity to contribute to team projects, helping to implement new processes and solutions within the team and department.

To succeed in this role, you'll need strong communication skills, as well as the ability to collaborate with internal teams. A proven track record of managing high-level relationships within an institution or system is also essential.

Key Responsibilities:

  • Coordinate with Onboarding Consultants, Customer Success Managers, and other internal stakeholders to ensure smooth technical implementation.
  • Utilize project scheduling and control tools/systems to monitor project plans and internal/external stakeholder tasks.
  • Attend/lead virtual meetings and distribute communication to appropriate team members.
  • Act as an expert and trusted advisor in all Turnitin products and LMS integrations.

Benefits:

  • Competitive salary.
  • Generous time off.
  • Health and wellness programs.


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