Head of Store Management

2 weeks ago


Manila, National Capital Region, Philippines MSM-HK TELECOM TECHNOLOGY Full time
About Us:
MSM-HK TELECOM TECHNOLOGY is a dynamic company committed to employee growth and success. We offer a range of benefits and opportunities for career advancement.

Job Description:
We are seeking a highly skilled and motivated Store Head to oversee daily operations at our store. As the head of store management, you will be responsible for supervising the operational and organizational standards of the store. Your duties will include undertaking administrative tasks, monitoring inventory levels, and developing business strategies to drive sales growth and profitability.

Key Responsibilities:
  1. Deliver exceptional customer service to ensure high levels of satisfaction.
  2. Motivate the sales team to meet sales objectives by training and mentoring staff.
  3. Create business strategies to attract new customers, expand store traffic, and enhance profitability.
  4. Train and oversee new staff members to ensure seamless integration into the team.
  5. Respond to customer complaints and concerns in a professional manner.
  6. Ensure store compliance with health and safety regulations.
  7. Develop and arrange promotional material and in-store displays to drive sales.
  8. Prepare detailed reports on buying trends, customer requirements, and profits.
  9. Undertake store administration duties such as managing budgets and updating financial records.
  10. Monitor inventory levels and order new items as required.

Requirements and Qualifications:
  • A graduate of any business course with strong leadership skills.
  • Leadership or management training programs.
  • Customer service certifications.
  • Previous experience as an assistant store manager or department manager.
  • Expertise in handling customer complaints, creating excellent customer experiences, and building customer loyalty.
  • Strong communication and interpersonal skills.
  • Problem-solving and decision-making abilities.
  • Proficiency in retail management software or point-of-sale (POS) systems.
  • Adaptability and ability to handle high-pressure environments.

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