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Employee Experience Coordinator

2 weeks ago

Manila, National Capital Region, Philippines Zendesk Full time

As an Employee Experience Coordinator at Zendesk, you will be responsible for developing and implementing process improvements to optimize HR operations and ensure seamless interactions with our global workforce.

Key Responsibilities:
  • Collaborate with the People Services Leadership team to drive business development and growth, analyzing current operational procedures and identifying areas for improvement.
  • Develop and oversee the implementation of departmental training programs, including orientation materials and standard operating procedures (SOPs).
  • Lead change management activities within People Services and build plans to drive adoption of new process flows.
  • Engage stakeholders to manage issues and influence them to sponsor and support policies and initiatives that promote our internal controls, compliance, and operational efficiency.
Requirements:
  • Bachelor's degree in Human Resources or related field, with at least 6+ years of professional experience in HR Shared Services or operations.
  • Outstanding verbal and written communication skills, with the ability to present complex topics clearly and concisely.
  • Strong analytical and problem-solving skills, with the ability to think creatively and independently.
  • Proven track record of driving continuous improvement and exceeding client expectations.