Employee Experience Coordinator

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.

We have 15-years' experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

About RingCentral

RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

What we offer:

1. Hybrid Work Setup Arrangement until further notice
2. HMO coverage on Day 1 for the employee
3. Personal Time Off
4. Performance-based incentives (e.g. MBO, commission, etc.)
5. Employee Assistance Program (EAP) under Workplace Options with free counseling sessions available 24/7
6. Mental Health support and unlimited free sessions with a Psychologist through Mind You
7. Meditation guidance through Headspace
8. Resources for parents and employees with special needs children through Whil
9. Fun wellness and employee engagement programs

We're a $2 billion company that's growing at 20+% annually and we're expanding our Talent Management Team to make sure we stay ahead of the competition.

We're currently looking for: Employee Experience Coordinator:

RingCentral is looking to hire an exceptional Employee Experience Coordinator, who can work effectively in a rapidly expanding work environment. The ideal candidate is a detail-oriented, self-motivated team player, who enjoys working in a challenging and fast-paced environment. We are looking for a highly motivated professional with exceptional customer service skills to come join us. The successful candidate will be responsible for providing administrative support to the human resources function in the areas of Leadership Development, Employee Engagement, Human Resource Business Partnering, and People Operations.

To succeed in this role, you must have experience in:

Executive Assistance:

1. Act as the point of contact for some executives' site visit, site's senior leadership team, employees, clients and other external partners that requires administrative support
2. In-depth knowledge of company operations, policies, and procedures
3. Handles details of a highly confidential and critical nature
4. Collects and prepares information for use in discussions/meetings of the Management Committee. Prepares presentation materials for board of director meetings and memorandums, as needed. Makes high level contacts of a sensitive nature inside and outside the company.
5. Schedule offsites, appointments, and meetings.
6. Coordinate space and office organization; maintaining paper and electronic files
7. Create/File, Submit, Maintenance of Expense reports to senior management.
8. Monitoring and tracking of Talent Management's finance report (budget vs. actual spend) on a regular basis.
9. May facilitate employee process training and be involved in needs assessments and recommendations.
10. Carrying out tasks for one or many individuals within the Management Committee, Talent Management or other cross-functional teams.
11. Formulating methods to improve employment policies, processes and practices, as well as recommending changes to management.
12. Organize agenda and schedule session for meeting and activities of senior leaders

Business Travel Coordination:

1. Arrange corporate travel plans by creating trip request forms to be approved by respective US Executives.
2. Coordinates with accredited travel agencies of RingCentral and Acquire such as suppliers to schedule flights, rental cars and hotel accommodations.
3. Communicates travel information to employees and works out any scheduling problems.
4. Process cash advance and reimbursements for daily cash allowance and ground transportation.
5. Assist inquiries from employees that need guidance on the Travel Policy specifically PH Addendum or direct to the Corporate Travels Team

Desired qualifications:

1. Must have a bachelor's degree in business administration, HR, office administration, or any related course – fresh graduates are welcome to apply
2. Excellent knowledge of Microsoft Office Applications.
3. Outstanding organizational and time management skills
4. Familiarity with office gadgets and applications (e.g., e-calendars and copy machines)
5. Excellent verbal and written communications skills
6. Discretion and confidentiality
7. Excellent Comprehension and Listening Skills
8. Proven coordination and time management skills
9. Strong interpersonal communication skills
10. Strong analytical skills, problem solving and resolution skills.
11. Ability to effectively communicate and manage tasks is required.
12. Patient and passionate

By completing your application for this role, you:

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