Manager of Business Performance
2 weeks ago
To be successful in this role, you will need to possess:
- A bachelor's degree in business administration, management, or a related field;
- 5+ years of experience in the BPO industry, with at least 3 years in a senior management role;
- Proven experience managing large teams (200+ employees);
- Strong background in client management and SLA adherence;
- Exceptional leadership and people management abilities;
- Excellent communication and relationship-building skills;
- Passionate about providing efficient and positive client management experiences;
- Excellent analytical, problem-solving, and decision-making skills;
- Ability to use and learn proprietary software systems;
- Willingness to undertake additional projects and responsibilities from time to time;
- Ability to multitask in a fast-paced environment;
- Ability to collaborate and work with all stakeholders;
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint);
- Must be willing to report on site (at least 3 times per week).
We are looking for someone who is passionate about making a difference in the lives of our clients and employees. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply.
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