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Partner Relationship Manager

1 week ago

Taguig, National Capital Region, Philippines ETeam PH Full time
About the Job:
We are seeking a skilled Partner Escalation Specialist to join our Global Partner Escalation Desk Team. This critical role requires a proactive and autonomous individual with strong problem-solving skills. As a Partner Escalation Specialist, you will be responsible for providing operational support, responding to ticket escalations, and keeping track of outstanding questions or issues.

Your Key Objectives:
• Deliver timely resolution of partner escalations and inquiries
• Develop and maintain positive relationships with partner managers and internal stakeholders
• Drive process improvements and document best practices

Your Qualifications:
• Minimum 2 years of experience in operations, process improvements, escalations, and/or customer service in an enterprise capacity
• Strong organizational and communication skills
• Ability to work in a fast-paced environment with multiple priorities