Customer Service Representative Specialist

1 month ago


Mandaluyong City, National Capital Region, Philippines Velasco Outsourcing Company Full time

About Velasco Outsourcing Company


Velasco Outsourcing Company is a dynamic and fast-paced company that provides top-notch services to its clients.


Job Overview:


We are seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will be the face of our company and play a vital role in providing exceptional customer service to our clients.


Key Responsibilities:


As a Customer Service Representative, your key responsibilities will include:



  • Responding to customer inquiries and resolving issues in a timely and professional manner
  • Providing product information and recommendations to customers
  • Processing customer transactions and resolving payment issues
  • Collaborating with internal teams to resolve complex customer issues
  • Continuously improving customer satisfaction ratings through effective communication and problem-solving skills

Requirements:


To succeed in this role, you will need:



  • At least 6 months of BPO experience
  • A college degree or equivalent
  • The ability to work in a fast-paced environment with shifting schedules (US Account)
  • Excellent communication and problem-solving skills
  • A strong desire to learn and grow with the company

What We Offer:


As a valued member of our team, you can expect:



  • A competitive salary of up to PHP 28,000 per month
  • Ongoing training and development opportunities
  • A comprehensive benefits package, including HMO coverage for you and your dependents (upon regularization)
  • Paid leave and other perks
  • Opportunities for career growth and advancement

How to Apply:


If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application by following this link.



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