Senior Regulatory Compliance Professional

2 days ago

Province of Palawan, Mimaropa, Philippines beBeeRegulatory Full time ₱600,000 - ₱800,000
Compliance Specialist

We are seeking a highly skilled Compliance Specialist to join our team. This role is responsible for monitoring messaging compliance in real time, providing verification of new account sign-ups and verifying changes to customer's registered business information.

The ideal candidate will have a strong attention to detail and accuracy ensuring messages containing disallowed content are not released, and suspicious accounts have the appropriate actions taken. The successful candidate will be able to assess message/account reviews holistically, considering both immediate risks and long-term impacts to the business.

  • Monitor and approve live message content to identify potential fraud, spam, and phishing attempts.
  • Detect, report, and take appropriate action against fraudulent activity, including blocking suspicious accounts.
  • Serve as a senior member of the Compliance function, producing and updating business processes and acting as a key point of contact within the team.
  • Stay current on regulatory and compliance updates, sharing best practices across the Support and Compliance teams.
  • Onboard, mentor, and oversee Compliance Specialists, ensuring they meet expectations and are set up for success.
  • Develop, document, and update internal knowledge articles, training materials, and customer-facing collateral related to Compliance and Monitoring.
  • Educate customers on content guidelines and responsible messaging, collaborating closely with Support, Account Managers, and Account Executives.
  • Act as an escalation point and Subject Matter Expert for compliance-related issues raised by customers, support, or sales teams.
  • Report on SLAs, analyze performance, and implement process improvements to enhance team efficiency and message handling.
Requirements
  • English is your primary language. Secondary languages are a plus, with bonus points for Spanish
  • Experience in a similar role is desired, particularly one that has required exceptionally high detail orientation and has a leadership element
  • At least two years of experience providing live chat customer support for a software/SaaS platform (or equivalent)
  • Demonstrable critical thinking, communication, and creative problem-solving skills and be able to drive improvements through to fruition
  • Excellent writing and speaking skills in English
  • Ability to learn new software platforms quickly
  • Proven experience working autonomously and in cross regional and functional environments
  • Self-starter, positive and can-do attitude, ability to continuously develop and adapt to a growing team
  • Exceptionally organized, you are capable of managing your schedule effectively and prioritizing tasks when faced with competing demands.
  • Familiarity with live chat, working in customer ticketing platforms and CRM platforms

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