Visual Content Ambassador

2 weeks ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱300,000 - ₱600,000

About Snappr:

Snappr is a leading on-demand marketplace for professional photography. Our mission is to help businesses capture more of their most precious life moments.

Job Description

We are seeking a highly skilled Customer Success Associate to provide exceptional support to our customers worldwide. As a key member of our team, you will be responsible for delivering outstanding customer experiences that drive business growth and sales.

Key responsibilities include:

  • Providing timely and effective solutions to customer inquiries and concerns
  • Collaborating with photographers to resolve disputes and ensure high-quality results
  • Helping customers navigate the photoshoot process and resolving scheduling issues
  • Identifying trends and areas for improvement through tracking and monitoring CSAT scores

Required Skills and Qualifications:

  • Bilingual proficiency in written and spoken English
  • BPO experience is a plus, but fresh graduates and career shifters are welcome to apply
  • Excellent communication and interpersonal skills
  • A strong analytical mindset with attention to detail
  • The ability to work independently and as part of a team

Benefits:

  • Competitive on-target earnings (including performance pay)
  • Transportation allowance
  • HMO coverage for two dependents
  • Free daily meals
  • Company equity
  • A dynamic and inclusive workplace culture

About the Team:

Our team is comprised of driven, entrepreneurial individuals who are passionate about redefining photography everywhere. We foster a culture of extreme ownership and empowerment, where everyone has the opportunity to excel as business owners. Join us in revolutionizing the ecosystem of visual content and driving business growth through exceptional customer experiences.

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