Career Transformation Specialist

Your potential is ready to shine with our award-winning employment experience. As a Talent Acquisition Marketing Lead, you'll be part of bringing innovation to business. In this role, you'll oversee North American talent attraction functions and team; aligning your schedule with the USA/Canada workforce.

What You'll Be Doing

Are you passionate about blending creative marketing strategies with high-volume recruitment processes? Do you have a knack for attracting top talent? In this role, you'll manage a team that acts like an internal recruitment advertising agency. You'll develop and execute talent attraction strategies, manage sourcing initiatives, work closely with vendor partners and internal teams like social media, talent acquisition delivery, and operations to fulfill hiring needs of a complex recruiting environment.

You'll report to the Senior Manager of Talent Acquisition Marketing. We're seeking a leader to encourage and motivate their team to resolve issues, achieve goals, and drive career growth.

During a Typical Day, You'll

• Champion initiatives alongside the talent acquisition team to understand upcoming associate hiring needs and maintain awareness of applicant flow requirements
• Create comprehensive sourcing plans and drive sourcing efforts to optimize budget and maximize applicant flow to meet client demands
• Analyze data results to evaluate effectiveness of marketing programs and maximize return on investment
• Manage relationships with vendors such as job boards, internet media, collateral providers, community partners, job fair organizations, university and workforce partnerships, diversity hiring partners, and staffing agencies
• Collaborate with procurement, accounting, and finance teams for accuracy and timeliness of departmental marketing budgets, reporting, and accounting practices
• Project manage collateral creation by establishing deadlines, approving creative concepts, and holding vendors accountable for timely delivery.
• Supervise, coach, train, and develop talent acquisition marketing staff while contributing personally to team results

What You'll Bring to the Role

• Bachelor's degree in Marketing, Business, Human Resources, Communications or related field or equivalent experience
• Strong knowledge of the US/Canada talent market and sourcing channels
• Innovative talent attraction ideas
• Ability to manage a remote, results-driven team with flexibility to work onsite when needed
• Demonstrated proactiveness, problem-solving, and data-driven critical thinking
• Experience managing budgets and utilizing advanced Excel skills
• Consultative and collaborative mindset

What You Can Expect

• New challenges every day as you build relationships with colleagues and leaders across the globe, clients, and our talent pool
• Dedication to your career growth and professional development
• A diverse and inclusive culture
• A community-minded organization committed to giving back
• A global team of lifelong learners guided by our company values
• And yes... competitive compensation, performance bonus opportunities, benefits, and more

About Us

We're dedicated to delivering exceptional customer experiences. Since 1982, we've helped leading brands build engaged, pleased, and profitable customer relationships powered by our combination of humanity and technology. We talk, message, text, and video chat with millions of customers daily. These experiences start with you.

We're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve by delivering amazing service and technology, along with humanity. We make sure all employees feel valued, included, and comfortable being themselves at work. As a global company, we know diversity is our strength because it enables us to view things from different perspectives and bring value in unique ways.