Service Experience Transformation Specialist

11 hours ago

Province of Palawan, Mimaropa, Philippines beBeeTransformation Full time ₱750,000 - ₱1,050,000
Job Opportunity

We are seeking an experienced professional to join our team as a Service Operations Specialist.

This role involves driving process redesign, supported by targeted automation and AI applications, to achieve breakthrough results in service experience transformation.

About the Role

The ideal candidate will have 3–5 years of experience in service operations, continuous improvement, or CX strategy, with a proven track record of driving radical change initiatives.

Key responsibilities include identifying opportunities for entirely new processes or fundamental shifts in existing ones, designing future-state workflows that revolutionize operational effectiveness, and collaborating with cross-functional teams to gather insights and validate opportunities for innovation.

Required Skills and Qualifications
  • Strong process thinking: ability to simplify complex systems, reduce handoffs, and eliminate waste.
  • Familiarity with AI- or automation-enhanced service environments and a vision for their transformative potential.
  • Comfortable leading discovery, facilitation, and cross-functional problem solving.
  • Strong business judgment, able to connect customer experience outcomes to operational mechanics and bottom-line impact.
Benefits

This is a full-time mid-senior level Analyst and Project Management role within the outsourcing and offshoring industry.

The ideal candidate will be passionate about building excellent, scalable systems that represent a paradigm shift, not just optimizing existing tools.

Industry Knowledge

Experience working in internet marketplace platforms is highly desirable.

Our organization is dedicated to unlocking community knowledge through innovative approaches and expert insights.

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