Event Coordinator Specialist

4 days ago

Manila, National Capital Region, Philippines Pearson - UK Full time

Job Overview:

Pearson, a world-leading education company, is seeking an Event Moderation Coordinator to join our Assessment & Qualifications team. This role plays a crucial part in ensuring the effective execution of training events, with approximately 3,500 events taking place annually.

The ideal candidate will possess excellent interpersonal skills, empathy, active listening abilities, strong problem-solving capabilities, and a high sense of responsibility.

Key Responsibilities:

  • Customer Interaction:
    • Respond promptly to customer inquiries via various communication channels.
    • Provide accurate information and address customer concerns effectively.
    • Maintain a positive and professional customer experience.
  • Problem Solving:
    • Analyse and resolve customer issues in a timely and efficient manner.
    • Troubleshoot platform issues.
    • Collaborate with other departments to address complex problems.
  • Communication Skills:
    • Communicate clearly and concisely with customers, colleagues, and stakeholders.
    • Provide detailed and accurate information while maintaining a professional tone.
  • Documentation:
    • Accurately document customer interactions and issue resolutions.
    • Contribute to the development and improvement of work instructions.

Qualifications and Skills:

  • Degree or equivalent job experience.
  • Proven customer service experience in a call centre environment.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities with attention to detail.
  • Empathetic and patient demeanour.
  • Ability to work independently and as part of a team.
  • Proficiency in using customer service software and CRM systems.
  • Good spoken and written English.

Benefits:

  • Competitive salary + allowances.
  • 30 paid time off days (convert up to 10 unused credits to cash).
  • Group life insurance & retirement benefit.
  • Annual incentive plan (AIP) & annual salary review (ASR).
  • Flexible remote work setup.

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