Retail Quality Assurance Expert

4 days ago


Makati City, National Capital Region, Philippines Go-Get Data Consultancy Full time

We are seeking a highly skilled and experienced Quality Assurance Manager to join our team in Ayala.

Job Description
  • Monitor and evaluate the quality of customer interactions, providing accurate and timely feedback to ensure high-quality service delivery.
  • Develop and implement quality metrics and reporting systems to track performance.
  • Provide coaching and training to team members to improve their skills and knowledge.

This role offers a unique opportunity to work with a dynamic team and make a significant impact on our customers' experiences.

Requirements
  • Minimum 2-5 years of experience in a QA role, preferably in a BPO environment.
  • Strong analytical and problem-solving skills.


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