Operations Director

1 week ago


Manila, National Capital Region, Philippines TOP AESTHETICS CORP. Full time
Job Overview

We are seeking a highly skilled Operations Director to join our team at TOP AESTHETICS CORP.

Main Responsibilities
  • Branch Operations and Compliance: Oversee the daily operations of assigned branches, ensuring adherence to company standards and policies.
  • Audit and Assessment: Conduct regular branch visits and audits to assess performance, service quality, and compliance with SOPs.
  • Enforcement and Support: Enforce company policies, including grooming, attendance, and workplace standards, while providing support to branches as needed.
  • Critical Issue Resolution: Address operational issues promptly and propose corrective action plans.
Staff Supervision and Training
  • Attendance and Performance Monitoring: Monitor attendance and performance of branch staff, ensuring they follow proper check-in procedures.
  • Coaching and Guidance: Provide coaching and guidance to branch managers and senior staff on operational best practices.
  • Training Coordination: Work with HR and the Training group for coordination and monitoring of all trainings for newly hired branch staff.
Customer Service and Client Relations
  • Customer Experience: Ensure all branches provide VIP-level customer service and maintain high client satisfaction.
  • Escalated Issues: Handle escalated customer complaints and coordinate with the Operations Manager for resolution.
Reporting and Documentation
  • Performance Reports: Prepare regular reports on branch performance, sales, customer feedback, and operational issues.
  • Accurate Records: Maintain accurate records of audits, compliance checks, and corrective actions.
  • Operational Processes: Communicate operational processes and requests to relevant departments.

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