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Business Technology Solutions Expert

1 week ago

Manila, National Capital Region, Philippines Aecom Philippines, Inc. Full time

Key Responsibilities

  • Maintain and manage effective relationships with multiple third-party suppliers, ensuring that service level agreements (SLAs) are met and that supplier performance aligns with business needs.
  • Communicate and disseminate information from senior management to the team and vice versa.
  • Proactively inform Infrastructure teams about supplier shortages and performance issues affecting the supply chain, advocating for timely resolutions.
  • Oversee on-site IT support and office-level projects, and serve as a Subject Matter Expert (SME) for IT-related projects within the organization.
  • Troubleshoot areas of IT poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
  • Ensure escalated issues are addressed according to corporate policies and procedures.