Customer Service Specialist
6 days ago
This Logistics Operations Coordinator position requires a highly organized and detail-oriented individual who can manage multiple tasks and priorities effectively. You will be working closely with our operations team to ensure seamless coordination of customer orders and shipments.
Responsibilities:
The successful candidate will be responsible for:
- Coordinating import bookings and customer orders with overseas agents
- Communicating with customers, service providers, airlines, and shipping lines
- Managing shipment order tracking and status reports
- Preparing job invoices and processing creditor invoices
- Arranging transport and cartage
Requirements:
To excel in this role, you will need:
- A degree in Customs Administration or a related field
- More than 5 years of experience in the logistics industry
- Solid work exposure in end-to-end activities of order processing
- Experience in using Cargowise/ ICS/ Excel
- Strong attention to detail and ability to work autonomously
- Excellent Customer Service skills
Benefits:
We offer a range of benefits, including:
- HMO and Life insurance coverage on the first day of work
- Amenable to work on different shifts (AM, Mid, Night Shift)
- Permanent Work from Home set-up
- Company-provided internet allowance and PC
- Opportunity to work during holidays
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