Customer Service Specialist

6 days ago


Mandaluyong City, National Capital Region, Philippines Compliant Business Processing Philippines Inc. Full time
About the Role:

This Logistics Operations Coordinator position requires a highly organized and detail-oriented individual who can manage multiple tasks and priorities effectively. You will be working closely with our operations team to ensure seamless coordination of customer orders and shipments.

Responsibilities:

The successful candidate will be responsible for:
  • Coordinating import bookings and customer orders with overseas agents
  • Communicating with customers, service providers, airlines, and shipping lines
  • Managing shipment order tracking and status reports
  • Preparing job invoices and processing creditor invoices
  • Arranging transport and cartage

Requirements:

To excel in this role, you will need:
  • A degree in Customs Administration or a related field
  • More than 5 years of experience in the logistics industry
  • Solid work exposure in end-to-end activities of order processing
  • Experience in using Cargowise/ ICS/ Excel
  • Strong attention to detail and ability to work autonomously
  • Excellent Customer Service skills

Benefits:

We offer a range of benefits, including:
  • HMO and Life insurance coverage on the first day of work
  • Amenable to work on different shifts (AM, Mid, Night Shift)
  • Permanent Work from Home set-up
  • Company-provided internet allowance and PC
  • Opportunity to work during holidays


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