Auto Glass Claims Examiner

23 hours ago

Antipolo City, Calabarzon, Philippines beBeeWarranty Full time ₱2,500,000 - ₱3,000,000

As a dedicated professional in the automotive service industry, you will play a crucial role in ensuring customer satisfaction and driving business growth.

About the Position

We are seeking an experienced Warranty Specialist to join our team remotely. This position is focused on managing and resolving vehicle warranty claims related to auto glass service.

Key Responsibilities:
  • Handle all incoming warranty claims strictly related to auto glass, including water leaks, air leaks, molding issues, and possible cracks (excluding new damage).
  • Communicate directly with customers to assess concerns, explain warranty coverage, and set proper expectations.
  • Collaborate with technicians to coordinate inspections, repairs, and follow-ups on warranty cases.
  • Investigate each claim thoroughly by reviewing job history, technician notes, photos, and customer-provided documentation.
  • Approve or deny warranty claims in accordance with company policies, always protecting the company's interests and ensuring fair, consistent decisions.
  • Document all interactions and outcomes accurately in our CRM system.
  • Manage escalated cases and sensitive customer situations with professionalism and clarity.
Necessary Qualifications and Skills
  • A minimum of 5 years' direct experience handling vehicle warranty claims in the automotive service industry is required.
  • Prior experience in the auto glass industry is highly valued.
  • Demonstrated expertise in adjudicating warranty claims, reviewing supporting evidence, and communicating clear decisions.
  • Excellent verbal and written communication skills in English; ability to interact confidently with customers and technicians.
  • Strong decision-making skills with the ability to balance customer satisfaction with company policies.
  • Highly organized, detail-oriented, and able to manage multiple claims simultaneously.
  • Proficient in CRM software and remote communication tools.
  • A reliable internet connection and a quiet, professional work environment are essential.

This is an excellent opportunity for a motivated and detail-oriented individual to grow their career in a dynamic and growing organization.

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