Performance Optimization Manager

1 week ago


Davao City, Davao, Philippines Transcom Full time
About the Role

We are seeking a Performance Optimization Manager to join our team. The successful candidate will be responsible for analyzing and improving performance metrics to ensure client satisfaction.

Main Responsibilities:
  1. Analyze customer interaction data to identify trends and areas for improvement
  2. Develop and implement strategies to enhance customer satisfaction
  3. Collaborate with the Operations team to implement changes and monitor progress
  4. Provide regular reports to stakeholders on performance metrics
Requirements:
  • Bachelor's degree in a relevant field
  • Prior experience in analytics and/or operations department
What We Offer:
  • A competitive salary package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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