Strategic Business Manager

6 days ago


Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

Company Overview:

  • We are EXL Service Philippines, Inc., a leading global provider of business process solutions.

Job Description:

Responsibilities

The Operations Manager is responsible for managing people and overall performance of the program span. This role requires a combination of leadership, strategic planning, and hands-on management to ensure that both the workforce and business processes are aligned to meet organizational goals.

  1. Provide ground-level assessment and recommendations on processes with respect to process re-engineering.
  2. Extensive interaction with business users, senior management, and IT personnel.
  3. Lead client engagements, ensuring consistent service delivery.
  4. Regularly review employee performance and departmental outputs to ensure goals are being met, and identify areas for improvement.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Minimum 15 years of education with a graduation degree/diploma or equivalent.
  • Minimum three years of relevant work experience.
  • Demonstrate experience and capability to manage projects independently.
  • Strong people management and leadership skills.
  • Capability to conduct an appraisal discussion and assess different levels of performance and potential.

Benefits

We offer a range of benefits, including:

  • A competitive salary.
  • A comprehensive benefits package.
  • Ongoing training and development opportunities.

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