Strategic Business Manager
6 days ago
Company Overview:
- We are EXL Service Philippines, Inc., a leading global provider of business process solutions.
Job Description:
ResponsibilitiesThe Operations Manager is responsible for managing people and overall performance of the program span. This role requires a combination of leadership, strategic planning, and hands-on management to ensure that both the workforce and business processes are aligned to meet organizational goals.
- Provide ground-level assessment and recommendations on processes with respect to process re-engineering.
- Extensive interaction with business users, senior management, and IT personnel.
- Lead client engagements, ensuring consistent service delivery.
- Regularly review employee performance and departmental outputs to ensure goals are being met, and identify areas for improvement.
Required Skills and Qualifications
To succeed in this role, you will need:
- Minimum 15 years of education with a graduation degree/diploma or equivalent.
- Minimum three years of relevant work experience.
- Demonstrate experience and capability to manage projects independently.
- Strong people management and leadership skills.
- Capability to conduct an appraisal discussion and assess different levels of performance and potential.
Benefits
We offer a range of benefits, including:
- A competitive salary.
- A comprehensive benefits package.
- Ongoing training and development opportunities.
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