Software Application Engineer

7 days ago


Manila, National Capital Region, Philippines Emerson Electric (Asia) Limited - ROHQ Full time

About the Role: As a Senior Analyst, Business Systems, you will play a vital role in ensuring the stability and performance of critical software applications used by the business. Your responsibilities will include monitoring and ensuring the continuous operation of software systems and applications in the production environment, identifying and troubleshooting incidents and issues, and performing root cause analysis (RCA) for recurring issues.

Key Responsibilities: Your primary responsibilities will include monitoring and ensuring the continuous operation of software systems and applications in the production environment, identifying and troubleshooting incidents and issues, and performing root cause analysis (RCA) for recurring issues. You will also work collaboratively with cross-functional teams to ensure a coordinated response to production issues and participate in post-incident reviews (PIR) to evaluate response effectiveness and recommend process improvements.

Requirements: To succeed in this role, you will need a Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or any Engineering degree with a programming course in the curriculum. At least 2 years of relevant experience in production support, software support, or IT operations, with a focus on troubleshooting and issue resolution in a production environment is also required. You should have knowledge of Microsoft Office tools such as Word, Excel, and PowerPoint, basic programming principles, solid understanding of databases (e.g., SQL Server, Oracle), and familiarity with cloud-based environments (e.g., AWS, Azure).



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