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International Telecoms Director

1 week ago

Pasig, National Capital Region, Philippines Q2 HR Solutions Full time

In this role, you will be responsible for overseeing the development and implementation of our global service delivery strategy. This involves working closely with cross-functional teams to design and execute operational frameworks that meet the evolving needs of our enterprise customers.

Main Responsibilities
  • Strategy Development: Collaborate with senior leaders to develop and refine the global service delivery strategy.
  • Process Improvement: Design and implement efficient operational processes to enhance customer satisfaction and reduce costs.
  • Team Leadership: Foster a high-performing team by providing guidance, training, and mentorship to ensure seamless service delivery.
  • Risk Management: Identify and mitigate potential risks associated with global operations, ensuring business continuity and resilience.
Requirements
  • Education: Bachelor's degree or related field.
  • Experience: At least 10 years of relevant working experience.
  • Background: Strong background in service delivery and service management.
  • International Experience: Must have experience in an international telecom account/company.