Store Operations

4 days ago


Pasig, National Capital Region, Philippines Unilever Brazil Full time

Context & Main Purpose of Job

The job holder will be responsible to assist to develop the execution strategy for the Modern Trade (MT) account.

Key Responsibilities / Focus Areas

  1. Project Planning and Conceptualization: Lead the development of the project plan from ideation to execution, including concept creation, design, and feasibility analysis for project assigned.
  2. Stakeholder Collaboration: Collaborate with cross-functional teams (e.g., marketing, supply chain, finance) and external partners (e.g., suppliers, vendors) to align on project objectives, timelines, and resource allocation.
  3. Operational Strategy Development: Design and implement operational processes for the project, ensuring efficiency, quality control, and an exceptional customer experience.
  4. Store Layout and Design: Oversee the design and layout of the project within the supermarket to maximize visibility, accessibility, and customer engagement.
  5. Budget Management: Develop and manage the project budget, ensuring that all expenditures align with financial goals while maintaining high-quality standards.
  6. Regulatory Compliance: Ensure compliance with health and safety regulations, food handling standards, and relevant industry guidelines throughout the operationalization process.
  7. Marketing and Promotions: Create and execute marketing strategies and promotional activities to drive awareness and foot traffic to the project, including in-store promotions and social media campaigns.
  8. Staff Recruitment and Training: Oversee the recruitment, training, and onboarding of staff to ensure they deliver outstanding customer service and possess in-depth product knowledge.
  9. Performance Metrics and Reporting: Establish key performance indicators (KPIs) to evaluate the success of the project, preparing regular reports to communicate progress and outcomes to stakeholders.
  10. Problem-Solving and Adaptability: Proactively address and resolve operational challenges that arise during the project lifecycle, adapting strategies as necessary to ensure project success.
  11. Post-Launch Evaluation: Conduct a comprehensive evaluation of the project's performance after launch, gathering customer feedback and operational data for continuous improvement.
  12. Customer Engagement: Foster strong relationships with customers to enhance their experience and loyalty, implementing feedback mechanisms for ongoing product and service enhancements.
  13. Omni-Channel Integration: Ensure that the project integrates seamlessly with other store operations, including supply chain logistics, inventory management, and customer service protocols.

Qualifications

  • Open to fresh graduates of business, process management and engineering related courses
  • Mid-career with experience on business operations management
  • Data driven mindset
  • Network and Influencing
  • Leadership and Collaboration
  • Brilliant Execution
  • Communication and Presentation
  • Knowledge Proficient in MS Word, PowerPoint, Excel
  • Knowledge in Power BI is an advantage
  • Order to Cash Technical Know How
  • Knows how to drive

We highly encourage applicants to exclude information on age, gender, and school/s in view of Equity, Diversity, and Inclusion. Unilever assesses candidates based on skills, performance, experience and leadership.

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