Customer Experience Growth Specialist
1 week ago
Wear The Shield - A Fast-Growing E-commerce Company
We are seeking a highly motivated and results-driven individual to join our team as a Customer & Sales Engagement Specialist. This role involves building strong relationships with customers, driving sales, and providing exceptional support.
Job Description:
This is an excellent opportunity for someone who is passionate about delivering outstanding customer experiences and achieving sales goals. As a Customer & Sales Engagement Specialist, you will be responsible for engaging with customers through various channels, recovering abandoned carts, and recommending products to increase conversions.
Responsibilities and Qualifications:
- Engage with customers via phone, live chat, email, and SMS to provide personalized support.
- Recommend products and upsell to increase conversions by understanding customer needs and preferences.
- Recover abandoned carts and follow up with potential buyers to minimize lost sales.
- Assist with customer inquiries, subscriptions, cancellations, and returns to resolve issues efficiently.
- Track interactions and meet sales and engagement KPIs using CRM tools to measure performance.
Benefits and Perks:
- $3-$4/hour for customer service roles, with annual increases based on performance.
- PTO, health insurance (available in specific regions), and health stipends to promote work-life balance.
- Permanent work-from-home setup to enhance flexibility and productivity.
- Career growth opportunities in a rapidly expanding company with a dynamic team.
How to Apply:
APPLICATION LINK: https://bit.ly/tpcustomerservice
APPLICATION CODE: CON-JAZZHR
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