Content Specialist
1 week ago
As a Knowledge Base Writer, you will help create and update helpful articles for our customers and support team. We will teach you about our processes and train you in technical writing.
Your experience with customer support and understanding of escalation workflows is more important than perfect English or technical writing experience.
Key Responsibilities- Update existing documentation based on process changes
- Document escalation procedures you learn from the team
- Help translate complex processes into simple steps
- Follow documentation standards and formats we provide
- Review and improve existing articles
- Has customer support or help desk experience
- Understands escalation processes and ticket workflows
- Can write clearly in English (doesn't need to be perfect)
- Is patient and detail-oriented
- Eager to learn and improve writing skills
- Comfortable asking questions when something is unclear
- We have carefully chosen kind, motivated, and intelligent people for our team.
- We are a small team that gives real responsibility to motivated people. You will be responsible for your own work and help shape the company's future.
- We combine startup innovation with established business stability. This means you get the fun of a startup with the security of an established business.
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