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Client Service Director

2 weeks ago

Makati City, National Capital Region, Philippines Cobden & Carter International Full time

Cobden & Carter International is seeking a Client Service Director to lead our U.S.-based client relationships.

Role Overview

The Client Service Director will be the primary point of contact for our U.S.-based clients, managing their hiring needs and collaborating closely with our internal recruitment team. This role requires strong communication skills, excellent email writing abilities, attention to detail, and comfort handling phone and Zoom calls with U.S. clients.

  • Main Responsibilities:
  • Serve as the main point of contact for U.S.-based clients, ensuring their staffing needs are met.
  • Manage client communication via email, phone, and Zoom, providing prompt and professional responses.
  • Build and maintain long-term relationships with clients, ensuring high satisfaction and retention.
  • Act as a trusted advisor, offering staffing solutions tailored to clients' business needs.

Liaison Between Clients & Recruiters

The Client Service Director will collaborate closely with the recruitment team to ensure client hiring requirements are understood and fulfilled. They will ensure seamless communication between clients and recruiters, providing clear hiring expectations and feedback.

  • Main Responsibilities:
  • Collaborate closely with the recruitment team to ensure client hiring requirements are understood and fulfilled.
  • Ensure seamless communication between clients and recruiters, providing clear hiring expectations and feedback.
  • Track candidate submissions, interviews, and placements, ensuring a smooth and efficient hiring process.

Process & Quality Control

The Client Service Director will maintain high attention to detail, ensuring job orders and candidate qualifications align with client expectations. They will monitor hiring progress, proactively addressing any challenges or delays.

  • Main Responsibilities:
  • Maintain high attention to detail, ensuring job orders and candidate qualifications align with client expectations.
  • Monitor hiring progress, proactively addressing any challenges or delays.
  • Ensure a positive client experience by managing expectations and delivering top-tier staffing solutions.

Performance & Reporting

The Client Service Director will provide regular updates to clients on hiring progress, including candidate shortlists and recruitment timelines. They will track and report key client satisfaction metrics to improve service delivery.

  • Main Responsibilities:
  • Provide regular updates to clients on hiring progress, including candidate shortlists and recruitment timelines.
  • Track and report key client satisfaction metrics to improve service delivery.
  • Identify opportunities for process improvement and client retention strategies.

Requirements

To be successful in this role, the ideal candidate will have 5+ years of experience managing U.S.-based clients, preferably in staffing, recruitment, or talent acquisition. They should possess excellent email writing and communication skills, with strong attention to detail. Fluency in English is required, with confidence in handling professional conversations via phone and Zoom.

  • Requirements:
  • 5+ years of experience managing U.S.-based clients, preferably in staffing, recruitment, or talent acquisition.
  • At least 2+ years of staffing experience, working alongside recruiters and managing hiring processes.
  • Excellent email writing and communication skills, with strong attention to detail.
  • Fluent English speaker, confident in handling professional conversations via phone and Zoom.
  • Strong ability to multitask and manage multiple client accounts simultaneously.
  • Experience in client success, account management, or similar roles in a staffing or recruitment setting.

Work Setup

The Client Service Director will work a hybrid setup, with one day in-office (Makati) and four days remote. The ideal candidate should be comfortable with this arrangement and able to effectively manage their workload remotely.

  • Work Setup:
  • Hybrid setup: 1 day in-office (Makati), 4 days remote.
  • Location: Makati.