Customer Service Associate for Retail Sales

2 weeks ago


Quezon City, National Capital Region, Philippines TORCH Solutions Full time

TORCH Solutions is looking for a skilled Customer Service Associate for Retail Sales who can provide top-notch support to our customers. As a key member of our team, you will be responsible for assisting customers with their queries and resolving any issues they may have.

About the Role:

You will be the first point of contact for our customers, providing them with information on our products, services, and promotions. Your role will involve answering calls, responding to emails, and resolving customer complaints in a timely and efficient manner.

Responsibilities:
  • Handle customer inquiries and resolve issues in a professional and courteous manner.
  • Provide information on product availability, features, pricing, and promotions.
  • Process returns, exchanges, and refunds in accordance with company policies and procedures.
  • Update customer information in the company's CRM system.
  • Collaborate with the fulfillment team to ensure seamless order processing and delivery.
Requirements:

To succeed in this role, you will need to possess excellent communication and problem-solving skills, as well as a strong passion for delivering exceptional customer service. A high school diploma or equivalent plus basic knowledge of sales and customer service principles is also required.



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