Marketplace Operations Role

21 hours ago

Manila, National Capital Region, Philippines beBeeBusiness Full time ₱2,500,000 - ₱3,500,000
Job Title

Marketplace Operations Specialist

As a Marketplace Operations Specialist, you will play a critical role in supporting the growth and development of our business. You will work closely with our Customer Success Manager to ensure seamless customer onboarding and ongoing account operations.

Key Responsibilities
  • Customer Onboarding: Assist in onboarding new customers by building product catalogs, setting up templates, and preparing account materials.
  • Customer Service & Support: Respond to customer queries via email, chat, or other channels — resolving common issues, product questions, order updates, or catalog adjustments using internal systems.
  • Product Assistance: Support customers with product discovery, sourcing, and catalog improvements — partnering with the CSM and GTM team to deliver great outcomes.
  • Catalog Development: Build and manage product catalogs using spreadsheets, bulk upload tools, and internal systems. Ensure accuracy and up-to-date content.
  • Operational Support: Assist in preparing commercial proposals, quoting, and processing product updates. Maintain documentation and templates to enable fast reuse.
  • Internal Coordination: Collaborate with the GTM, Procurement, and Product teams to troubleshoot customer issues, improve our offering, and streamline operations.
  • Process Improvement: Identify opportunities to simplify or automate tasks as we scale; create and maintain SOPs where needed.
Requirements
  • 1 – 3 years' experience in customer support, operations, or a coordinator role (ideally in B2B, eCommerce, or SaaS environment).
  • Strong English communication skills (written and verbal).
  • Comfortable using Excel/Google Sheets for data manipulation and reporting.
  • Experience with customer support tools, ticketing systems, and/or eCommerce platforms a plus.
  • A knack for process, detail, and follow-through.
  • Ability to manage multiple priorities and meet deadlines in a fast-moving environment.
  • Self-starter with a team-first mindset.

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