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Client Service Representative

1 week ago

Pasig, National Capital Region, Philippines VISAYA KPO Full time

About the Role

At VISAYA KPO, we are seeking a highly skilled Client Service Representative to join our team. As a key member of our revenue cycle team, you will be responsible for managing inbound and outbound calls to patients, resolving account balances using medical billing systems and payment portals, and processing payments with attention to detail.

Key Responsibilities:

  • Perform inbound and outbound calling to patients to resolve their queries and concerns.
  • Utilize various medical billing systems and payment portals to resolve account balances and process payments.
  • Collaborate with internal departments to ensure proper account handling and resolution.
  • Perform routine tasks such as processing payments, creating and distributing correspondence, and collecting upfront deposits or setting up payment arrangements.
  • Meet or exceed performance objectives including collection and quality assurance goals.

Requirements & Qualifications:

  • At least 2 years of college education.
  • 1 year of experience in a customer service role.
  • 1 year of healthcare experience is preferred.
  • Demonstrated experience communicating effectively with customers and simplifying complex billing.
  • Demonstrated ability to meet performance objectives.
  • Ability to handle sensitive information and maintain HIPAA compliance.