Social Media Customer Service Specialist

2 days ago


Mabalacat, Central Luzon, Philippines beBeeCustomerService Full time $5,500 - $6,600
Job Opportunity

KITSCH is a global brand recognized for positivity and hard work. We create high-quality products that are effortless, elevated and easy to use.

Key Responsibilities:
  • Respond to customer inquiries and resolve complex issues on social media platforms.
  • Troubleshoot and resolve shipping delays, product defects, and other customer concerns.
  • Provide personalized product recommendations based on customer needs and preferences.
  • Escalate unresolved issues to the appropriate teams and follow up until resolution.

We are looking for motivated and experienced professionals to join our growing Customer Support Team. As a key member of the team, you will be responsible for providing exceptional customer service and support through various social media channels.

Qualifications and Skills:
  • Education: High-School Diploma or equivalent, with a College Degree preferred.
  • Experience: 2-3 years of social media community management and 2-3 years of experience in customer service.
  • Required Skills: Proven track record of resolving complex customer issues, experience with social media management software, and strong communication skills.


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