Healthcare Service Expert
4 days ago
We are seeking a skilled Healthcare Customer Service Representative to join our team. In this role, you will be responsible for providing expert support to our patients, ensuring their needs are met with excellent customer service.
You will be the primary point of contact for patients, handling inquiries, and resolving issues in a timely and professional manner.
The ideal candidate will possess excellent communication skills, empathy, and a strong understanding of healthcare services.
Responsibilities- Provide exceptional customer service to patients via phone, email, or chat
- Respond to patient inquiries and resolve issues in a timely manner
- Collaborate with cross-functional teams to ensure seamless patient experience
- Meet or exceed productivity and quality standards
- High school diploma or equivalent required; degree in a related field preferred
- Minimum 1 year of customer service experience in a call center environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet productivity standards
- Competitive salary and benefits package
- Opportunities for career growth and development
- Flexible scheduling to accommodate various shifts
- Comprehensive training program to ensure success in the role
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