High-Performing Operations Team Member Wanted

1 week ago

Hagonoy, Central Luzon, Philippines beBeeoperations Full time ₱1,000 - ₱1,500
Operations Associate Role

This position plays a vital role in the success of our operations. The Operations Associate is responsible for ensuring seamless service delivery and working closely with internal teams, clients, and external vendors.

Key Responsibilities:
  • Lab Test Management
    • Process lab test orders and ensure timely and accurate delivery of results.
    • Coordinate with vendors to resolve order or delivery issues.
  • System Monitoring & Issue Resolution
    • Monitor system dashboards for delays or outages.
    • Proactively troubleshoot and escalate issues across multiple platforms.
  • Customer Support & Communication
    • Provide direct support to customers via Slack, email, and internal ticketing systems.
    • Maintain SLA standards for response and resolution times.
    • Interact with clients primarily through chat, with occasional voice support.
  • Operational Support
    • Assist the Operations team with routine tasks to ensure smooth workflow.
    • Collaborate cross-functionally to support process improvements and documentation.
    • Use internal tools like Google Docs and Slack for communication and task tracking.

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