Senior Program Lead

4 days ago


Manila, National Capital Region, Philippines Neksjob Philippines Full time

About the Role

As a Senior Program Lead at Neksjob Philippines, you will be responsible for leading business and technology outcomes for assigned programs, projects, or contracted services. This involves leveraging standard tools, methodologies, and processes to deliver, monitor, and control service level agreements.

Key Responsibilities

  • Expected to be an SME, collaborate and manage the team to perform.
  • Responsible for team decisions.
  • Engage with multiple teams and contribute on key decisions.
  • Provide solutions to problems for their immediate team and across multiple teams.

Professional & Technical Skills

  • Required Skill: Proficiency in Service Level Management.
  • Additional Good To Have Skills: Experience with Telecommunications Billing, UNIX Shell Scripting, and Service Delivery.
  • Strong understanding of program and project management principles and methodologies.
  • Experience in delivering projects within scope, budget, and schedule.
  • Ability to effectively manage and lead cross-functional teams.
  • Excellent communication and stakeholder management skills.
  • Strong analytical and problem-solving abilities.
  • Proficiency in project management tools and software.

Requirements

  • The candidate should have minimum 5 years of experience in Service Level Management.


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