Quality Assurance Manager Role

5 days ago


Cavite City, Calabarzon, Philippines Neksjob Full time

Neksjob Overview

At Neksjob, we strive for excellence in customer service. Our team is dedicated to providing top-notch support to our clients.

Job Description:

The Assistant Quality Assurance Manager plays a crucial role in ensuring the quality of our customer interactions. This includes monitoring and evaluating phone calls, emails, and chat conversations to guarantee they meet our high standards.

Key Responsibilities:

  • Documenting quality issues and performance measures for management review
  • Assisting in the feedback and formal education process of individuals
  • Leading the development of new solutions and sharing best practices with colleagues
  • Coordinating daily operations and implementing short- to medium-term activities within the team

Requirements/Required Skills:

  • Experience in Retention and Sales LOB
  • Excellent communication and leadership skills

Benefits:

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.



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