Quality Assurance Manager Role
5 days ago
Neksjob Overview
At Neksjob, we strive for excellence in customer service. Our team is dedicated to providing top-notch support to our clients.
Job Description:
The Assistant Quality Assurance Manager plays a crucial role in ensuring the quality of our customer interactions. This includes monitoring and evaluating phone calls, emails, and chat conversations to guarantee they meet our high standards.
Key Responsibilities:
- Documenting quality issues and performance measures for management review
- Assisting in the feedback and formal education process of individuals
- Leading the development of new solutions and sharing best practices with colleagues
- Coordinating daily operations and implementing short- to medium-term activities within the team
Requirements/Required Skills:
- Experience in Retention and Sales LOB
- Excellent communication and leadership skills
Benefits:
We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
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